Our IT Support Packages

Getting you back up and running as quickly as possible

The only thing worse than your IT letting you down at a crucial moment is your IT support provider to spend ages fixing the issue. When things go wrong, you just need them fixed – the sooner the better. That’s what we do.

Expert IT support in Berkshire and the Southeast

At Atmosphere IT our team has an average response time of just 28 minutes, a 100% client satisfaction rate, and team members with decades of experience each. We can support clients anywhere in the UK remotely, but pride ourselves on providing local support to businesses in Berkshire, Buckinghamshire, Surrey, and across the Southeast of England.

We also understand the importance of a responsive, understanding, and kind service when your IT won’t work and it’s stressing you out. We’ll always keep you updated with how things are going, we won’t overload you with technical jargon, and we’ll always stay focused on getting you back up and running as quickly as we can.

Best of all, with our IT support you won’t just be protected in those crucial moments when stuff goes wrong and it needs fixing. You’ll also:

minutes to respond
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*over the last 6 months – data taken January 2024

Our Track Record

SLA Achieved
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*over the last 6 months – data taken January 2024

Customer Satisfaction
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*Data taken January 2024

What our IT support includes:

Call our IT support specialists whenever you need to, for as long as you need. We can easily diagnose and resolve most problems over the phone or using remote support tools.
We monitor your computers for hardware and software problems. Remote support tools allow us to apply fixes remotely without disrupting your productivity.
We automatically apply software patches from major vendors. You enjoy reduced security risk, additional features, and bug fixes, with less downtime.
Using Acronis Security, we provide complete protection against the latest zero-day threats without impacting your performance, as well as advanced threat detection using machine learning and behavioural analysis.
We’ll secure your cloud content using Microsoft 365 backup or Google Workspace backup, depending on what you’re using. Everyone’s email, personal and shared data are included.
We filter all incoming and outgoing email using Acronis Advanced Email Security to remove spam, phishing and virus threats before they become a problem.
Automatically apply consistently branded signatures to all your emails, regardless of which device they are sent from, including images that load on your recipient’s device.


Basic Support

8 Hour SLA
Monthly Commitment
  • Unlimited Remote Support
  • 8 Hour Response
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Standard Support

4 Hour SLA
Monthly Commitment
  • Unlimited Remote Support
  • 4 Hour Response
  • Remote Management & Monitoring
  • Patch Management
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Popular


Premium Support

4 Hour SLA
Monthly Commitment
  • Unlimited Remote Support
  • 4 Hour Response
  • Remote Management & Monitoring
  • Patch Management
  • Virus Protection
  • Microsoft 365 backup
  • Email Security
  • Email Signatures
All-in-One

What our clients say

Talk to us about supporting your business today

If you’d like to get IT support from friendly and local IT experts, get in touch with us today.