What are our IT support packages?

You never know when disaster will strike; It could be before a crucial meeting or a fault with a laptop in the accounting team whilst trying to run payroll. Whatever you need help with, our IT support packages will have you up and running in no time. For reliable IT support, look no further than Atmosphere IT.

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We believe that businesses of all sizes should have access to a solid baseline of unlimited remote support. As such we have crafted our support packages to offer the same great remote support services to everyone. 


Basic Support Package

8 Hour SLA
Monthly Commitment
  • Unlimited Remote Support
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Great for smaller businesses looking for basic support.


Standard Support Package

4 Hour SLA
Monthly Commitment
  • Unlimited Remote Support
  • Remote Monitoring
  • Patch Management
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Proactive monitoring and patching to keep your systems safe and operating efficiently.
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Premium Support Package

4 Hour SLA
Monthly Commitment
  • Unlimited Remote Support
  • Remote Monitoring
  • Patch Management
  • Virus Protection
  • Microsoft 365 backup
  • Email Security
  • Email Signatures
Everything your need to increase your IT security, efficiency and brand presence.
All-in-One

Unlimited Remote Support

Call us whenever you need to with unlimited remote support time. We can diagnose and resolve the problem over the phone or using remote support tools.

Remote Monitoring

Your computers are monitored for hardware and software problems. Remote support tools allow us to apply fixes remotely without disrupting your productivity.

Patch Management

Automatically patch software from major vendors. Leading to reduced security risks, additional features, and bug fixes whilst reducing downtime.

Virus Protection

Complete protection against the latest zero-day threats without impacting your performance. Advanced detection using machine learning and behavioural analysis.

Microsoft 365 Backup

Secure your Cloud content using our Microsoft 365 backup. Everyone’s email, personal and shared data are included.

Email Security

Filter all incoming and outgoing email. Spam, phishing and virus protection layers remove threats before they become a problem. 

Email Signatures

Automatically apply consistently branded signatures to all of your emails, regardless of which device they are sent from.

Why does a business need IT Support?

It is essential for every business to have an IT support contract as it ensures that the business has access to the technical expertise required to keep its IT infrastructure running smoothly.

An IT support contract can help your business in the following ways:

  • Cost savings: An IT support contract can help you save money by providing you with access to a team of experts who can help you avoid costly downtime and prevent IT issues from escalating.
  • Improved security: An IT support contract can help you improve your business’s security posture by providing you with access to cybersecurity experts who can help you identify and mitigate security risks.
  • Increased productivity: An IT support contract can help you increase your business’s productivity by ensuring that your IT infrastructure is running smoothly and that your employees have access to the technical support they need to do their jobs.
  • Peace of mind: An IT support contract can give you peace of mind by ensuring that your IT infrastructure is being monitored and maintained by a team of experts.
IT Support
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Users

*Data taken June 22

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SLA Achieved

*Data taken from 2022

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Customer Satisfaction

*Data taken October 22

What our clients say

We have worked with Atmosphere IT since we decided to split with our old colleagues and required IT support. They are responsive, unbelievably knowledgeable and only a phone call away. I don't think there has ever been a problem that they hasn't been able to sort almost instantly. We have no hesitation in recommending Dan and his team's services and look forward to working together and continuing the ongoing relationship.
Jamie S - Bagshot
"Atmosphere’s knowledge of IT is delivered in a friendly manner that can explain even the most complex of issues in language we can understand. The breadth of services he offers means we can streamline our supplies and suppliers into the business and increase security as a result."
Steve T - Crawley
"We are a client of Atmosphere IT and can highly recommend them to install and maintain your company IT. We have found them to be very proactive and efficient as well as fair with pricing."
John G - Chertsey
"Atmosphere IT has provided us with valuable insight and information to inform and support our IT strategy. In a short time, Dan grasped our complex legacy structure and worked as a natural extension of our internal team to help us move towards an optimised infrastructure."
Lucinda S - Farnborough
"Dan and his team organised a complete transition of all of our systems and also added Microsoft Project and Visio. We now have a fully functioning Microsoft Teams and SharePoint environment which has really improved how we work when planning our larger projects. We cannot recommend Dan and his team highly enough!"
Peter B - Windsor
"Dan and his team are very knowledgeable, forward thinking and down to earth. Highly recommended for IT support, technical help with computers and server configuration. If only a 6 star option was available!"
Ryan G - Staines
"Very helpful and quick to respond to our IT requirements. Atmosphere IT were very informative and helped us to understand in lay man terms our problems and how they have resolved them."
Peter G - Windsor
"Can’t recommend highly enough! Fair pricing, friendly and fast. And good!"
David B - Ascot
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Would you like to discuss support?

If you would like a quote for our IT support packages then please reach out and one of the team will be happy to scope out your requirements and generate a quote based on them.

Phone

01753 255 300

Phone

01344 233 233

Email

talk@atmosphereit.co.uk